Merch Cat FAQ
Frequently Asked Questions
Getting Started

Merch Cat is a mobile app designed for artists and musicians to manage, track, and sell merchandise on tour...

Download the Merch Cat app from the App Store, create an account, and follow the setup prompts...

Merch Cat is $14.99/month or $149.99/year.

Merch Cat Fan is our CONNECTED direct-to-fan app...

Devices & Access

Merch Cat is currently available for iOS devices...

Not yet. It’s on our radar...

Most functionality is mobile...

Merch Cat is available in the U.S. & Canada...

Inventory Management

You can add items, set stock levels...

Go to Inventory and tap 'Add Item'...

Check your sales history or adjust manually...

No. Close the show, adjust, then reopen.

Before/after a show, or outside show mode...

Road Quantity is designated for touring...

The show may have Road Inventory turned on...

Assign as Road Inventory or turn off Road Inventory mode...

Designate a portion of inventory for the road...

Export inventory data and sort in Excel.

Count In, Adjusted Count, Items Sold, Count Out.

Sales & Transactions

Primarily for in-person, but can track online manually...

Yes, with itemized data and export options.

Yes. Merch Cat integrates with Square.

Yes, along with card sales.

Yes. Square also processes cash with no fee.

Yes, via Square with tips enabled...

Yes. Enable in Square and enter your rate.

Yes. Disable Square POS and PayPal Here.

Built for live shows, but you can sell via Merch Cat Fan.

Hardware & Integration

Yes. Compatible with all Square readers.

Team Access & Multi-Device Use

Yes. Team members can use different devices...

Step-by-step: close on one, sync, then the other...

Yes. For Square, set user permissions.

Account & Support

Tap 'Forgot Password' in the app...

Log in at merchcat.com and update profile...

Visit web dashboard → Profile → Subscription Status.

Through the app or merchcat.com.

Returns, Giveaways & Reporting

Not in-app, but support can help adjust manually.

Set item price to $0 and process...

Not yet. Use our settlement sheet for now...